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The Black Friday Store Experience is Driving Consumers Online According to Research Findings in the US and UK

Half of US and UK consumers will not be shopping during Black Friday, and most that do, will not visit stores, because of the stress of the experience

New York and London – November 1, 2016 – Periscope™ By McKinsey, a suite of solutions focusing on price, promotion, assortment, sales and marketing optimization to achieve sustainable revenue growth, has today released the findings of new research conducted with US & UK consumers on their attitudes towards Black Friday 2016, and how they plan to shop. Black Friday may be considered one of the biggest shopping events of the year, but the survey showed limited involvement and decreased interest amongst consumers.

31% of US respondents state that they have always disliked shopping on Black Friday, and 29% believe it is simply a marketing trick with retailers manipulating pricing to convince consumers they are getting a good deal. The UK agreed with 42% of respondents saying it is a “marketing trick”. As such, half of US (51%) and UK (48%) respondents confirmed that they have no plans to shop this year. Of those who will make a purchase, only 7% of US and 4% of UK shoppers say they will limit most of their Black Friday shopping to stores, with most preferring to shop online, or do both.

The Black Friday store experience is driving people online
With 13% (US) and 9% (UK) saying that the “stores are just too chaotic”, 39% of US and 42% of UK shoppers plan to do the majority or all of their Black Friday shopping online (compared to 35% and 33% in 2015).

Convenience is driving consumers toward online shopping, with many saying it is easier than going to stores on Black Friday (27% US, and 25% UK). Shoppers are also planning to purchase higher priced items online this Black Friday (79% US, 78% UK), and 70% will shop across a much wider range of categories.

Black Friday is also finding itself a new rising competitor, with the success of Amazon Prime days. 9% of US and 7% of UK shoppers stated this global shopping event is of more interest to them than Black Friday.

Commenting on the findings, Channie Mize, Global General Manager for Retail at Periscope said, “The research highlights that consumers consider the Black Friday experience stressful and inconvenient compared to shopping online. The physical store is not dead, but struggling. Retailers need to find new attractive ways to draw consumers into their stores, using data-driven insights to inform the buying, assortment and promotional activities to maximum effect across all channels, giving customers the great experience they crave.

Consumer spending and categories this Black Friday
Looking at where consumers will spend their money during Black Friday 2016, consumer electronics continues to be king, with 55% of US and 49% of UK shoppers saying this will be a key category in which they are looking to make purchases. Second place has been held by Clothing in the US and UK with 45% and 38% respectively. Unexpectedly in the US, home furnishings took third position, which may be indicative of future trend away from traditional categories. In the UK, Beauty and Fragrances is the third most popular category amongst respondents.

Negative consumer feeling towards Black Friday also appears to be impacting the way shoppers budget for the event. 11% of UK consumers have planned to spend £200 or less (10% in this US). The highest budget response was in the US, where 6% have a planned budget of $400-$500. In contrast, the UK’s highest budget was £150-£200 from 5% of respondents. 15% of consumers in both countries have said they plan to spend under $50 (or £) on individual items purchased across Black Friday.

Devices and the Black Friday experience
Whilst all consumers spend more and more time living their lives through devices such as tablets and smartphones, they do not plan to use mobile devices extensively for their online shopping around Black Friday. Desktop devices remain dominant with 60% of US and 55% of UK shoppers planning to use them this shopping season. Tablets are gaining popularity, but still only 29% of UK consumers plan to use them to complete transactions, with an even lower 20% in the US.

The smart phone (66% US and 70% UK) was considered the best device for getting ideas when shopping, but was behind tablets and desktop devices for deeper research and making purchases.

Brian Elliot, Managing Partner at Periscope, added, “Black Friday is not about to disappear, but crowds and standing in line continue to be its #1 detractors – as the customer experience improves online, consumers are aware and intentionally planning to shift their purchases. Retailers beware!

“Retailers must take note of the behavioral changes taking place in consumers, and experiment with new models of cross channel shopping. Making these fundamental changes is not easy and requires organizations to overcome significant technological and organizational challenges for them to be successful – but they are the key to their future.

To download the report of the research in full, please go to: https://www.periscope-solutions.com/download.aspx?fileID=7094

About Periscope™
Founded in 2007, the Periscope™ By McKinsey platform combines world-leading Intellectual Property, prescriptive analytics and cloud based tools with expert support and training. It’s a unique combination that drives revenue growth, both now and into the future. The platform offers a suite of Marketing & Sales solutions that accelerate and sustain commercial transformation for businesses. The company leverages its world-leading IP (especially from McKinsey but also other partners) and best-in-class technology to enable transparency into Big Data, actionable insights and new ways of working that drive lasting performance improvement, and a sustainable 2-7% increase in return on sales (ROS). With a truly global reach, the portfolio of solutions comprises of: Insight Solutions, Marketing Solutions, Customer Experience Solutions, Category Solutions, Pricing Solutions, Performance Solutions and Sales Solutions. These are complemented by ongoing client service and custom capability building programs.

To learn more about how Periscope’s solutions and experts are helping businesses continually drive better performance, visit http://www.periscope-solutions.com/

Notes to Editors

  • The online research was conducted in October 2016 by Periscope to understand the consumer attitudes towards Black Friday and their expected shopping patterns. The web-based survey targeted consumers in the United States and the United Kingdom aged between 18 and 60+. The survey gathered 1,570 qualified responses.

Contacts:
For Periscope™: General information, Christian Koestler, [email protected], +43-1-5370 6342.

Media contact: Gillie Tennant, Ascendant Communications, [email protected], +44 (0) 20 8334 8041 / +1 508 498 9300.

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