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Me, Myself & I: The Individualisation Imperative Report

69% of consumers want an individualised customer experience yet only 40% of brands offer one The Three Ss -Speed, Seamlessness and a Sense of Control are key to great online experience Nick Peart, CMO 24 October 2017, London – Today Cloud IQ, the effortless commerce platform, unveils its latest research ...

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New book reveals the secrets behind the ‘reputation game’

Saïd Business School, University of Oxford The role of reputation in a post-truth world, how shattered reputations can sometimes be rebuilt, and how President Trump’s dual reputations – as a chivalrous, polite, respectful leader on the one hand, and misogynist, bullying, irrational man on the other – were manipulated and ...

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Leading global airline selects SandSIV’s VOC Hub™ to centralise and manage their Voice of Customer and Passenger Feedback

Zurich, 18th October 2017 — SandSIV, the Customer Experience (CX) Platform provider, has today announced that one of the world’s largest airlines has selected SandSIV’s VOC Hub™ to unify and analyse its entire feedback ecosystem. The carrier joins other major business-to-consumer (B2C) brands in harnessing SandSIV’s next-generation CX platform as ...

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Eversheds Sutherland Selects Cloud-based Lexis® InterAction® Business Edge to Support Focused Business Development Efforts for Growth of Newly Merged Firm

LONDON, U.K., 17 October 2017 – International law firm, Eversheds Sutherland LLP, has selected Lexis® InterAction® Business Edge, a comprehensive cloud-based CRM solution, from LexisNexis® Enterprise Solutions; to optimise the firm’s business development efforts and to support the growth of this newly merged entity. Business Edge will automatically provide the ...

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