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The Importance of Contactability for Retailers

New video from Retail expert Yonder Digital Group reveals data on the importance of customer contactability through effective technology deployment May 2018 – Yonder Digital Group, the customer experience experts, have released a new video outlining the importance of customer contactability for retailers deploying the latest contact technology, and how ...

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Confirmit Announces 2018 ACE Award Winners

Clients recognised for success in Customer Experience programmes and commitment to driving business change and ROI London, UK, Oslo, Norway and New York, NY – 16 May 2018: Confirmit, the leading global solutions provider for Customer Experience, Voice of the Employee, and Market Research today announced the winners of the ...

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Fiat Chrysler CEO reprimands colleague for commenting on emissions

WASHINGTON (Reuters) – Fiat Chrysler Chief Executive Officer Sergio Marchionne reprimanded the company’s top U.S. spokesman for issuing press releases about Fiat’s vehicle emissions practices days after Volkswagen’s disclosure in September 2015 that the German automaker had used illegal software to evade emissions tests, documents released Monday show.

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Starbucks deal gives Nestle more punch in fight with JAB

LONDON/ZURICH/LOS ANGELES (Reuters) – Nestle’s $7 billion licensing deal for Starbucks’ retail business gives it a much-needed boost in its battle against JAB, the privately owned investment firm stirring up the coffee industry with a string of deals. JAB, the family office of Europe’s billionaire Reimann clan, has built up ...

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Confirmit Launches B2B Account Health Solution

Drives improved business outcomes from greater understanding of the complexities found in B2B London, UK, Oslo, Norway and New York, NY, 9 May 2018 – Confirmit has announced the launch of a new solution designed to help stakeholders in B2B organisations understand the health of their account portfolios, and manage ...

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