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Visit® selected by Citycon for the Visitor Behaviour Analytics

Citycon Oyj, a leading owner, manager and developer of shopping centres in the Nordic and Baltic regions, leverages on Visit® solution to optimise Citycon’s shopping centre operations and enhance its customers’ shopping experience. Citycon Oyj and Visit Intelligence Oy have reached an exclusive multi-year agreement to deploy Visit® Visitor Behaviour ...

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IMImobile Joins NICE inContact DEVone Program to Provide Omnichannel Chat on CXexchange Marketplace

Omnichannel chat from IMImobile offers seamless agent channel navigation for CXone users London – December 11, 2017 – NICE inContact (Nasdaq:NICE) today announced that IMImobile has joined the DEVone development program to provide omnichannel chat on CXexchange, the most extensive technology ecosystem currently available in the customer experience market. Products ...

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SD Worx survey reveals GDPR has polarised HR

Survey finds that 44% of European HR professionals don’t know what GDPR is But 81% of those GDPR-aware believe they will be ready by the May 2018 deadline Today SD Worx, the global HR and payroll service provider, revealed that out of 1,800 HR and payroll professionals, 44% do not ...

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Top Ten IT Security Predictions For 2018

Ian Kilpatrick, EVP (Executive Vice-President) Cyber Security for Nuvias Group, looks at the rapidly changing security scenario faced by companies in 2018 1. Security blossoms in the boardroom Sadly, security breaches will continue to be a regular occurrence in 2018 and organisations will struggle to deal with them. New security ...

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Dimension Data Appoints New Chief Financial Officer for Europe

LONDON, United Kingdom – 07 December 2017, Dimension Data Europe today announced the appointment of Paul Cooper as its new CFO. Paul replaces Anne Thonon who will be responsible for strategic investments, mergers and acquisitions, and assume financial management of transformational programmes in the region. In addition to leading all ...

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Sure selects Cerillion for digital transformation programme

London, 7th December 2017 – Cerillion plc (AIM: CER), a leading provider of billing, charging and customer management solutions, today announced a new contract with Sure to deliver a state-of-the-art BSS/OSS platform which will enable Sure to offer fully digital services and experiences to their business, corporate and retail customers. ...

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Esker moves to the cloud to transform customer service experience

LONDON, 7 December 2017 – NewVoiceMedia, a leading global provider of cloud contact centre and inside sales technology that enables businesses to have more successful conversations, today announced that Esker has transformed its customer service experience and improved operational efficiencies with its ContactWorld for Service platform. Esker is a global ...

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Confirmit adds machine-learning power and end-to-end usability enhancements

Latest release of Confirmit Horizons also endorsed for its unmatched security and availability London, UK and Oslo, Norway and New York, NY: 7 December 2017: Confirmit has released end-to-end usability enhancements, together with machine-learning powered analytics, that will benefit all companies deploying Market Research, employee engagement, or Customer Experience programmes. ...

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