Amsterdam, Netherlands – February 8, 2018 – Etiya, the leading independent software vendor providing AI and catalog driven BSS/OSS, will showcase its artificial intelligence (AI)-driven customer experience management and self-care solution at Mobile World Congress in Barcelona.
As announced in December 2017, Etiya and Openet are jointly providing a Telco as a Service (TaaS) solution, which has been built on the AI-driven end-to-end Digital Business Platform. The two companies now plan to demonstrate TaaS together at Mobile World Congress. TaaS is a cloud-based, modular solution that helps MVNOs and ‘digital first’ sub-brand operators develop their businesses and manage costs predictably. Its subscription model also reduces the risk of an upfront investment.
Etiya incorporates innovative AI technologies, such as natural language processing techniques and predictive analytics, in its products and its customized solutions to help service providers transform their businesses and reduce costs. AI is used to generate in-context business insights and to enable powerful automation and operational efficiencies on a massive scale. Etiya’s proven solutions can be quickly integrated with existing systems and data while providing forward-looking capabilities that solve real-world problems. As a result, service providers achieve targeted business outcomes, increase productivity, and improve customer experience.
“Etiya uses autonomous learning, algorithm-driven technologies, and sentiment analysis to reshape the customer’s engagement journey. The customer’s next step can be predicted based on behavior and emotions, so the service provider can proactively take the best action—in real time—to provide a superior customer experience. This is the essence of a personalized, situational, and dynamic digital customer experience,” said Apostolos Kallis, Chief Commercial Officer at Etiya.
Visit Etiya’s booth at Fira Barcelona Gran Via, Hall 5, Stand 5F61 to see Etiya AI in action.
Contact [email protected] to book a meeting with Etiya executives.
Etiya is the leading Independent Software Vendor providing comprehensive Customer Relationship Management, AI and Catalog Driven B/OSS, as well as Customer and Social Media Analytics to Service and Communication Providers.
Etiya incorporates customized AI and analytics solutions with its preintegrated product portfolio to help customers transform their business, reduce costs and delight their consumers with in-context business insights and predictions.
Our award-winning products follow industry standards and open APIs, providing agility to be ready for the future as service providers undergo digital transformations and virtualization.
Etiya is headquartered in Netherlands, with offices in Turkey, UAE, Singapore, United States and Ukraine.